Reviews Policy

Last updated: 10 June 2025

1. Where our reviews come from

The reviews displayed on on our website come from a combination of sources:

  • Verified customers who have purchased directly from our website.
  • Additional reviews imported from our trusted global manufacturer, who supplies this product worldwide.

All reviews reflect genuine customer experiences with the product, whether purchased through our site or via our international supply network. This broader range of feedback helps you make better-informed decisions.

2. How we collect reviews

  • Post-purchase emails may be sent to verified customers inviting them to leave a review.
  • On-site review forms may be available for submitting product feedback.
  • Imported reviews from our manufacturer are vetted to ensure they are genuine and relate to the same product sold on our website.

3. Moderation and publishing

We publish reviews that:

  • Relate to the product or customer experience.
  • Do not contain offensive, defamatory, or illegal content.
  • Do not include private or sensitive personal information.
  • Are free from spam, promotion, or impersonation.

We reserve the right to reject or remove any review that violates these standards or appears to be false or misleading.

4. Review editing and removal

If you wish to edit or remove a review you have submitted, please email us with the subject line “Review Update Request” and include your order number where applicable. We do not alter the meaning or sentiment of reviews; any changes we make are limited to formatting or the correction of obvious spelling mistakes.

5. Use of reviews

By submitting a review on our website, you grant us the right to use your content (including first name, last name, rating, and product feedback) for marketing and promotional purposes across our website, email campaigns, social media, and advertisements.

6. Reviews from third-party platforms

Reviews left on external platforms (e.g. Google, Trustpilot, Facebook) are subject to the policies of those platforms. We may reference, display, or link to such reviews on our website or channels with attribution.

7. Reporting concerns

If you believe a review on our site is fraudulent, offensive, or misleading, please contact us and we will investigate.